We value our guests and strive to provide exceptional service with every ride, charter, and tour. Read what guests have shared with us about their experiences with our service:

 

Van, Limo and Town Car Services:

Both trips were outstanding….on time, courteous drivers, clean cars and yes we would use you again and again. Stan A.

 

Great service. Found you on the Moore Hotel website. Your website was good but I booked with a very helpful agent. Driver was on time, safe and cheery, both took care of luggage. Port service was remarkable smooth with very little wait. Great value and will definitely recommend your service. Barbara E.

 

Everything was great!  The driver's were very professional and helpful both ways.  We were on time, the van was clean and comfortable, the price and service were great.  I would rate everything excellent. Belinda H.

 

Our driver from the Westin to Pier 91, was a few minutes early and was most considerate of our elderly parents. I must commend your entire staff for the extraordinary service.  I was most concerned about prompt service at our pickup at Pier 91 as our parents are close to 90.  The service at the pier was great!  I regret that I did not get the names of the gate agent nor the gentleman that assisted in loading our bags, please convey my heartfelt thanks. Thank you so much for the great service. Bob K.

 

The trips were comfortable roundtrip.  Both drivers were courteous. 
This is the second time I took your van late at night.  As a female, it is wonderful to get on a van at midnight and feel safe and comfortable with your drivers.  Thank you! Hannelore J.

 

Tours and Charter Services:

“It was all a blast!  The bus was amazing, nice room for our group of 14.  It was in excellent shape, clean, good music system, etc.  All in all it was an amazing trip thanks to the folks at Shuttle Express.   Shannon, our coordinator, could not have been nicer and more accommodating.  Everything seemed to fall in place but you knew there was a lot of work going on behind the scenes to make that happen.” Miles H.

 

One of the best things was the tour of Seattle conducted by Shuttle Express. It might be worth your time to learn exactly who conducted the tour and get them lined up for your clients. The driver was great and the narrator knew everything about Seattle, and I mean everything. Candice D.

 

We totally enjoyed our Tour of Seattle with Mac. He was so wonderful, polite and extremely professional as well as knowledgeable. We couldn't have asked for more. For sure we will use you again and recommend you to others. Ronald R.

 

 

About our Seattle-Portland Service:

We heard about your services as we are Travel Agents from AAA Travel in Beaverton.  Al was our driver and we rate him as excellent!  Our experience was excellent and we were very impressed.  The drive was very comfortable and Al made sure we had everything we needed and more.  By this I mean if we needed to stop he was more than glad to accommodate us.  

The vehicle was clean and very supplied for us, coffee, soft drinks, juice and water. We all decided that we would never drive to Seattle as we plan to always take the shuttle. Marlene J.

 

During the December 2008 snow storm and holiday season, we transported an average of 2,000 travelers each day despite ice, snow and road closures. Here are some guest comments we'd like to share:

"You guys were my heros!!! You got me there even through all of the snow! Thank you!" Terri G

"I want to say how much I value your service. We use Shuttle Express for nearly every airport trip we take. Your drivers are always pleasant and helpful, and we have yet to have a bad experience. Thank you for all you do to help with our travel needs. We will continue to be a Shuttle Express client." Alisha M.

 

"We think you do an amazing job!  Our daughter and son-in-law got here from the airport safely in spite of terrible weather.  We were so very grateful not to have them driving or us driving to get them.  Thanks you for your service." John and Susan W.

 

"I just wanted to chime in to say that, as usual, I received stellar service from Shuttle Express when I traveled on Dec. 20, in the thick of the first wave of snow. My driver was right on time, was very courteous to the rude customer who sent her the wrong way down an ice-packed dead-end hill she then had to navigate in reverse (I was ready to strangle him, but she somehow kept a smile on her face the whole time!) and I got to the airport in plenty of time. I wish I knew the driver's name so you could commend her, but maybe you can look her up by shift or route. If you do so, please thank her for me! And thanks to all of you for always making my travel experience less stressful. Keep up the good work!" Mandy S.

 

"The service was fine in spite of the very challenging street conditions - weather is out of the control of any common carrier - and SE does not have "deicer" as do the airlines - saw from my ride that streets that nornally are not big deal were a BIG deal in the ice and snow - all things considered I believe your drivers overcame tremendous problems in picking up and dropping off clients at their homes -  so  thanks for being there for me when i needed the lift!" Walter T.

 

"You guys were FANTASTIC in the middle of an unprecedented storm!" Lisa E.

 

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