You can make a reservation online by clicking on the "Online Reservations" button to the left. You can also call our friendly, helpful reservation agents 24 hours a day at (425) 981-7000 or 1-(800) 487-7433.

You can depend on Shuttle Express to get you to the airport on time. We are so confident in our service that we offer a Flight Cost Guarantee--if you miss your flight because of our service we will pay for any extra charges you may incur to book the next flight to your destination. In cases of inclement weather and poor road conditions that are out of our control, the guarantee does not apply.

When you make your reservation, we will give you your pick-up time which is calculated to account for picking up other passengers and typical traffic patterns at that time of day. We aim to get you to the airport an hour and a half before your flight, (two hours ahead during heavy travel times like the holidays), according to airport recommendations. The Flight Cost Guarantee applies to any airport reservation that goes by our suggested pick up time. It does not apply if you choose to have us pick you up later than our suggested time.

You may pay the driver directly with cash, local check, credit/debit card or traveler's check on the day of travel. We accept all the major credit cards (Master, Visa, American Express, Discover and Diners). We also accept Master and Visa debit cards. You can also prepay with your credit card by calling our reservations department or by choosing the credit card option when making your online reservation.

For all of our airport transfers, children 12 and under ride free per paying adult. So, for example, if you have two adults and two children (12 and under), the two children ride free. If you have one adult and two children, one of the children rides free.

We also offer a child's rate for our scheduled Seattle City Tour--$39 per child, 12 and under. (Adult fare is $59.)

We keep a limited number of standard children’s car seats (for children up to 4-years-old) available for our guests at SeaTac Airport.  If you need a car seat, request one when you make your reservation.

We do not have Infant Car Carriers, or Booster Seats available.  If you require an Infant Car Carrier, Booster Seat, or prefer to use your own car seat we can store them for you while you are in Seattle (or on your cruise) and will have them available to you when you are ready to return to SeaTac Airport. 

(NOTE: Storing your car seat requires an Advance Round-Trip Reservation.)

Advanced reservations aren't required, but they do enable our dispatchers to schedule the right number of vans each day and helps us to efficiently group other share ride guests, which keeps your wait and travel time to a minimum.

You can also save money when you book roundtrip! Book roundtrip between SeaTac Airport and anywhere in our service area, and we'll take $10 off your fare. Just book a roundtrip, either online by clicking the "Online Reservations" button on the left of our page, or by calling (425)981-7000. Discount doesn't apply to our already discounted Scheduled Service.

To SeaTac Airport: If possible, please make your reservation one or two days before your departure day. But, if you do not have that much notice, just call and we will do our best to accommodate you.

From SeaTac Airport: We offer discounted roundtrip reservations. Your reservation agent will be happy to take your return flight information over the phone or, you can make a roundtrip reservation online. If you don't have an advanced reservation for your ride home, just go to our booth on the 3rd floor of the parking garage and check in. We'll take care of you!

Non-Airport: Shuttle Express offers private service with our exclusive sedans, limos, mini-coaches and vans. Please call our reservations department at (425) 981-7000 for more information.

If you made your reservation online at www.ShuttleExpress.com, go to Online Reservations and choose Verify Reservation, then follow the prompts. You can also call our Reservations Center at (425) 981-7000 or e-mail sales@shuttleexpress.net. Please reference your confirmation number.

If you cancel less than 24 hours before your reservation, you may be billed the entire cost of your ride. If you need to cancel your reservation, contact us at least 24-hours in advance.

If you cancel less than 24 hours before your reservation, you may be billed the entire cost of your ride.

If you need to cancel your reservation, contact us at least 24-hours in advance. If you made your reservation online at www.ShuttleExpress.com, go to Online Reservations and choose Verify Reservation, then follow the prompts. You may also call our Reservations Center at (425) 981-7000 or e-mail sales@shuttleexpress.net. Please reference your confirmation number.

Our booth is located on the 3rd floor of the parking garage at the Seattle-Tacoma International Airport. After you have collected your luggage, follow the red and black signs directing you to ground transportation which is located on the 3rd floor of the parking garage. Once in the parking garage, proceed to our Shuttle Express booth by following the ground transportation check-in signs. You will find our booth adjacent to the Ground Transportation Information Center. Our coordinators, wearing red and black jackets or vests, will be there to assist you. You may also use our 24-hour check-in-by-phone hotline.

We work hard to make sure all of our guests leave the airport and get home as quickly and safely as possible. In fact, 80% of our guests leave the airport within 20 minutes. But sometimes during peak travel times, it make take a few minutes longer.

Advance reservations help our dispatchers plan for extra vans during these peak times. We are also an "on demand" service from the airport, which means we accept walk-up reservations as well as advanced reservations. So, once you disembark your flight and get your lugguage, go to our booth on the 3rd floor of the Airport Parking Garage and check in either at our self-serve kiosk (for advance reservations) or with our coordinators. This activates your advance reservation and your van is assigned. Our coordinators are there to help you with your reservations and to answer any questions.

Because many flights are not on time and it takes some guests longer than others to retrieve luggage, we dispatch your van when you check in at our booth.  Checking in activates your reservation. This allows you as much time as you need to get your luggage and get through the terminal. When you make your reservations, our system adds 30 minutes to your flight arrival time to allow for any delays, but if it takes a little longer that’s ok.

Advance reservations enable our dispatchers to schedule the right number of vans each day and helps us to efficiently group other Share ride guests, which keeps your wait and travel time to a minimum. About 80% of our guests leave the airport within 20 minutes!

So, once you disembark and get your luggage, go to our booth on the 3rd floor of the Airport Parking Garage. Check in either at our self-serve kiosk (for advance reservations) or with our coordinators. This activates your reservation and you are assigned to a van going to your area. Our coordinators are on hand to help you and to answer any questions.

If you don't have advance reservations, no problem--just check in at our booth and we'll get you on a van going to your area.

Our experienced dispatchers determine the best routes. Trips are created on a "first come" basis, so your reservation is either added to an existing trip (in which case your wait time will be less than 20 minutes) or your address starts a new trip (in which case we try to make your wait no longer than 20 minutes).  The wait time of each trip is monitored and our around-the-clock dispatchers watch to ensure airport waits do not exceed 20 minutes from the time the trip's first reservation was created. 

When vans are delayed coming back to the airport because of traffic or weather, or there is more business than what we anticipated, we occasionally run behind.  Wait times may exceed 20 minutes for any given trip when this occurs.  When our guests reserve roundtrips, we are better able to determine the number of vans needed.  However, this is simply an educated estimate because of all the potential changes and factors that can effect the travel time for both our guests and our vans.

Our airport fares are based on the zip code you are traveling to or from and the number of people traveling in your party. With our share ride service, children 12 years old or younger ride free with a paying adult. With our scheduled hotel service children 5 or younger ride free when accompanied by a paying adult. For fare quotes, click "Online Reservations" on the left side of our web page.

We offer a $10 roundtrip discount between SeaTac Airport and anywhere in our share ride service area! Discount doesn't apply to our already discounted Scheduled Service.

Please note: Quotes are "per party" not "per person." E-mail or call us if you need help with a zip code.

Our luggage requirements are the same as the airlines': Each guest is welcome to bring two checked (large) pieces, as well as two carry-on items. If you have extra luggage, please reserve one seat for every two checked bags you have.

Shuttle Express is a local company based in Seattle. We are SeaTac Airport's official share ride company. Our share ride service area includes King, Pierce and Snohomish counties and we serve just about any place on a charter basis. For airport shuttle service in other major cities throughout the world, visit www.goairportshuttle.com to book with our GO partners.

Additional fees: An airport fee is included in all services to and from the airport; positioning fees may apply on point-to-point charters; a fuel surcharge may apply on all services; $10 extra stop charges apply to additional stops on exclusive airport service.

Baggage Policy: We allow two standard-sized checked pieces of luggage and two carry-ons per guest. Additional luggage or over-sized pieces may be subject to an extra seat charge. Please provide an accurate baggage count when booking your ride.

Cancellation Policy: If your plans change, please contact us at least 24 hours before your van or sedan ride and 72 hours before charter or limo service to avoid no-show charges. If you cancel within the 24 hour period for vans or within the 72 hour period for charter/limo service you will be charged for the ride.

Gratuities: An optional gratuity given to your share ride driver for a job well-done is appreciated. Our airport bus transfers, point-to-point and hourly charter services carry a 15% mandatory gratuity added to the base fare. Luxury limo reservations carry a mandatory 20% gratuity added to the fare.

Licensed, bonded and insured.

Limitations of Liability – Shuttle Express is not responsible for delays and cancellations caused by weather, road, or traffic conditions or any other conditions beyond our control. Any expenses incurred as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

 
Lost Items - Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid by the owner. When you reach your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is yours.

Pets - Shared-Ride and Private Vehicles: Small pets are allowed if they are contained in a kennel that can fit at your feet in the vehicle. We must be notified at time of booking. Service animals are allowed.

Private Vehicle Wait Time – We provide a 15 minute grace period if a guest is late. After 15 minutes, you will be billed for an hour of service.

Unruly Passengers - In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly or disruptive.